F.A.Q.

1. Miten teen tilauksen
2. Toimitustietoa
3. Palautus- ja takuuehdot
4. Maksuturvallisuus
5. Yksityisyyden suoja
6. Hintasovitus
7. Viikon Diili
8. Lahjakotit


1. Miten teen tilauksen

Saatavuus:

"Lähetetään 24 tunnin sisällä" : Tuotteet varastossa, jotka lähetetään sinulle suoraan.

"Lähetetään 4 päivän sisällä" : Nämä tuotteet tilaamme tavarantoimittajaltamme ennen kuin voimme lähettää ne sinulle.

"Lähetetään 8 viikon sisällä" : Nämä tuotteet tilaamme kansainvälisiltä tavarantoimittajiltamme ennen kuin voimme lähettää ne sinulle.

"Lopussa" : Nämä tuotteet ovat tilapäisesti lopussa, mutta saamme ne pian takaisin varastoomme.

HUOM!: Ellei toisin mainita, on tuotteiden, joilla eri toimitusajat, pisin toimitusaika se, mikä määrittelee toimitusajan.

How to buy?
If you want to buy a product, click on it and select the size and/or colour, then press “Add to Cart”.
In the field on the right called “Shopping Cart” you will now see the added product.
If you wish to order more of a certain product, just change the number in the box called quantity and then press “Update” to see the new total price.
To add more products just repeat the steps above.

When you’re done click on the “Check out” button. A new page opens up.
If you already have registered fill in your information in “I am a returning customer” and login.
If you haven’t registered before fill in the information required in the secure, “I am a new customer” form and click “Register”. An account is now created for you so you do not have to enter all the information again when you order the next time. Then click “Check out” to proceed.
On the next screen you can choose your shipping address and shipping options.
Note that you can choose an alternative shipping address.
If you want to change your shipping address, click on the “Edit” button, then go to the bottom of the page and click the “Alt delivery address” link. Fill out the form and click “Save”, then “Check out”.

Please check your cart items, quantity and price and double check the shipping address and choose the shipping options. The shipping options are automatically saved in your profile but you can always change them the next time you order. Then click “Continue”.

In the next page you choose the payment method. At the moment we only accept credit cards Visa and MasterCard.
When you click “Send order” a confirmation is sent to your e-mail. We process your order within 24 hours and send you a new confirmation when your order has been sent from us.
We do not charge your credit card until we ship your order.

Why do I need to register?
To get the right shipping price and shipping method we need to know the country the order will be send to. We handle all personal information with care. See our privacy policy further down.


2. Toimitustietoa

Ilmainen toimitus Suomeen MyPackilla tai DHL Europackilla kun tilauksen arvo on yli € 200.

All orders will be shipped as soon as possible, usually within 24 hours (except on weekends and holidays). When your order is shipped you will be sent an e-mail confirmation which includes a number used to track your package.
If an item you have ordered for some reason should be out of stock we will e-mail you with an estimated delivery date and the option to change or cancel your order.

Here is some helpful information about our different delivery methods:

DHL EXPRESS WORLDWIDE:
With this service your products will be delivered to your address of choice* before end of workday. Products are delivered to you within approximately 2 business days (Europe), within approximately 5 business days (Rest of the world).

UPS STANDARD:
With this service your products will be delivered to your address of choice* before end of workday. Products are delivered to you within approximately 5 business days.

MYPACK: (Swedish Post)
With this service your products will be delivered to your nearest "MyPack-agent". They are delivered within 2-6 business days. Upon arrival you will be notified by post or SMS. The fastest way is if you use SMS-alert, which reaches you as soon as the package arrives at the MyPack-agent, so please leave your mobile phone number when you order. Do not forget to bring identification when you pick up your package.

SWEDISH POST SERVICE:
With this service your products will be delivered to your address of choice. Products are delivered to you within approximately 3-8 business days.
(Usually the package will be delivered directly to your adress but sometimes you will have to pick it up at your local post office.)

POSTE RESTANTE: (Swedish Post)
With this service your products will be delivered to any post office in Sweden. Once we receive your order, we will email you and ask which post office in Sweden you want to pick up your package at. The products are delivered within 2 business days. Upon arrival you will be notified by email or SMS. Do not forget to bring identification when you pick up your package.

DHL EUROPACK:
Tämän palvelun avulla tuotteesi toimitetaan työhösi/yrityksesi osoitteeseen ennen työpäivän päättymistä. On tärkeää, että ilmoitat työosoitteesi etkä kotiosoitetta. Tavarat toimitetaan sinulle noin 2 työpäivän kuluessa.

DHL SERVICE POINT: (At the moment only available in Sweden)
With this service your products will be delivered to your nearest “Service Point” (7-Eleven, Pressbyrån, ICA-Focus, etc.) Products are delivered to you within approximately 2 business days. Upon arrival you will be notified by e-mail or sms and also receive a tracking number. Please bring this number and proper ID when you pick up your products.

* (Someone has to be at the chosen address to receive the package so if you can't be home please put your work/company address or a friend/relative's address when ordering. If no one is at home when DHL/UPS delivers, they will try again during the next days. After a few unsuccessful attempts, they will try to contact you by phone or e-mail. If this is still unsuccessful, the package will be returned to us. In this case, we will refund the money for the products to you but not for the transport. Please note that we can only ship to a physical street address and P.O. Box addresses are not accepted).

It is not possible to stop an order when it has already been shipped to you. If you want to cancel an order after it has been shipped, we will refund the money you paid for the products but not for the transport costs.

Shipping prices
Shipping prices are calculated on the total weight and dimensions of the products contained in the package. To find out how much shipping your order will cost before submitting an order to us, place your items in your shopping cart and follow the checkout procedure. You will then be able to select and view the different shipping methods and the prices for each method.

There is no extra transport charge, the only transport charge you have to pay is the one shown in the shopping cart.

Delivery without V.A.T.
If you don't live in the European Union, the prices do not include VAT.
Companies outside Sweden but within the EU and persons living in a tax-free zone within the EU may receive their order excluding VAT. If this applies to you please contact us before ordering: support@sportextreme.com


3. Palautus- ja takuuehdot

Sportextreme’s goal is for all of our customers to be completely satisfied with all of the products that we sell in our shop. However, if you wish to return a product to us, we will try our best to make it as quick and easy as possible.

Return rights:
• You may return any products to us up to 14 days after you have received them for exchange or a full refund (excluding transport costs).
• The product must be unused and in new condition.
• The product should also be returned with all original packaging and labels intact.
• All printed and electronic material (user’s manual, software CD, warranty papers etc..) must also be returned.

Valid reasons for free return transport:
• The product is faulty or was damaged in shipment.
• You have received the wrong product.
• Valid warranty claim.

To return goods:
1. Mail us at: support@sportextreme.com and ask for a Return & Warranty form. Fill out this Return & Warranty form, with as much details as possible, and send it back to us.
2. We will then, upon receipt of this completed form, contact you as soon as possible

Important: Do not return any products to us before you have been contacted. This is very important to avoid paying any unnecessary fees.

When returning products:
• Please note: For us to be able to refund the returned products it has to remain unused and in new condition with all original packaging, tags and labels intact and with all the documents, for example: manual instructions, warranty card etc…
• Please make sure the products are securely packaged to avoid damage when transported back to us.
• Please be aware that we are unable to send you a replacement product or refund until the faulty product has been returned to us and examined to verify the reported fault.
• Please allow 14 days for refunds to be processed and credited to your card.

Wrong size
If any product that is purchased from us does not turn out to be the correct size for you, we will exchange it for the correct size provided that the product has not been used in any way and is returned to us with its original packaging "as new". However, customers are responsible for all transport costs associated with the exchange of incorrectly sized products.

Faulty products
If any product that is purchased from us proves to be defective we will repair or exchange it free of charge.

Warranty claims
We ship all equipment in the original packaging and when available with manuals and warranty papers provided by the manufacturer. Sportextreme will always guarantee the same warranty period as the manufacturer. During the warranty period, we will repair or exchange any product as soon as possible after we receive it.


4. Maksuturvallisuus

We guarantee that you are protected while you shop at Sportextreme.com, so that you never have to worry about credit card safety.

Every transaction you make at Sportextreme.com will be 100% safe. All transactions are made with high-grade AES 256 bit SSL* encryption from GeoTrust (Equifax Secure Global).

*(SSL - Secure Sockets Layer is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. To be able to create an SSL connection a web server requires an SSL Certificate. When a browser connects to a secure site it will retrieve the site's SSL Certificate and check that it has not expired, it has been issued by a Certification Authority the browser trusts, and that it is being used by the website for which it has been issued. If it fails on any one of these checks the browser will display a warning to the end user letting them know that the site is not secured by SSL.)

Sportextreme.com or JK Group AB does not store any of your credit card details, these are directly transferred to our payment service provider’s (PSP) secure server site everytime you do an order transaction. Sportextreme.com and JK Group AB’s PSP are PCI (Payment Card Industry) certified.

For increased security and shopping experience on your personal computer we recommend you to use Mozilla Firefox or Google Chrome with Sportextreme.com.

FireFox can be downloaded for free here:

http://www.mozilla.com/en-US/firefox/

Google Chrome can be downloaded for free here:

http://www.google.com/chrome/


5. Yksityisyyden suoja

You can unsubscribe to our newsletter at any time. Simply click on the Newsletter link on the webpage and enter your email to modify your subscription settings. You can also click directly from our newsletter email where we have included a direct link for instant unsubscriptions, without login requirements.

Sportextreme.com or JK Group AB do not , at any given time, request or send passwords and/or user credentials via e-mail. If you were to be asked about this please do not reply to any such emails (commonly called as phishing attempts).

As a member, you will occasionally receive email updates about important functionality changes to the Web site, and new Sportextreme.com services. But if you rather not receive them, please make sure to unsubscribe to our newsletter service.

We are committed to protecting your privacy. We use the information we collect about you to provide a more personalized service and experience.

We may also use it to tell you about changes in our services or about special offers we think you will find valuable. We do not sell, trade, or rent your personal information to any 3rd party.


6. Hintasovitus

Lupaamme tehdä parhaamme vastataksemme kilpailijoidemme hintatarjouksiin. Jos olet nähnyt tuotteen halvemmalla muualla, klikkaa silloin kyseisen tuotteen Hintasovitus-kuvaketta ja lähetä pyyntö hintasovituksesta meille. Vastaamme sinulle sähköpostitse mahdollisimman pian ja ilmoittamme jos pystymme vastaamaan hintapyyntöön.


7. Viikon Diili

"Viikon Diilillä" tarjoamamme joka viikko alennettuun hintaan valikoituja tuotteita. Tarjouksemme on voimassa maanantaista klo 00:01 sunnuntaihin klo 23.59, ellei toisin mainita.

The products will be sold as long as stocks last and may be changed or withdrawn without notice by Sportextreme.com at any time.

Purchase must be complete before the end of the Offer Week, Sunday 23:59 (UTC+01.00).

Hint: You may want to bookmark the "Deal of the Week" page, as it will be updated weekly with our hottest offers. Remember to come back regularly to check out more great deals.


8. Lahjakortit

Lahjakortti ovat kätevä ja fiksu tapa varmistaa, että sukelluskaverisi saa haluamansa lahjan.

Lahjakortilla voit lunastaa tuotteita ​​koko tuotevalikoimastamme Sportextreme.com verkkosivuilla.

Lahjakortin ostaminen on erittäin helppoa, se on kuin ostaisit minkä tahansa muun tuotteen verkkokaupassamme.

HUOM!: Lahjakortit lähetetään sähköpostiosoitteeseesi, jotta voit tulostaa sen, kirjoittaa haluamasi nimen ja viestin vastaanottajalle, ja sitten toimittaa sen henkilökohtaisesti.


How to use your gift voucher

1. Have a look around our shop and add whatever you want to your cart.

2. When you have finished adding products to your cart, continue to the "Check out".

3. New customers will need to complete the on-line registration form before continuing. Existing customers must login to proceed.

4. On page 2 enter your gift voucher code into the Voucher box and press the "Check" button. This will adjust the total amount of your order accordingly.

5. Finally click "Continue" and pay the remainder, if there is any.


Terms & Conditions

1. Our gift vouchers are valid for 1 year from the date of purchase.

2. If the order exceeds the amount of the gift voucher, the balance must be paid by our available payment options.

3. Any unused balance will remain available for future purchases.

4. Gift vouchers cannot be used to purchase gift vouchers.

5. Gift vouchers are not redeemable for cash and cannot be returned for a refund.

6. We are not responsible for lost or stolen gift vouchers.

7. If we reasonably believe that a gift voucher is being used unlawfully or illegally we may reject or cancel that gift voucher.



Still have questions? Please send a support inquiry to:

support@sportextreme.com

- If you have any questions or suggestions about this website please don't hesitate to contact us. We will be happy to answer any of your questions!